Serving East Tennessee and remote clients
IT support that keeps your business running.
For 15+ years, Mark Jordan kept the technology running for companies like American Airlines and CVS Health. Now that same enterprise expertise is on your side, without the enterprise price tag. When something breaks, you reach a real expert who answers fast, fixes it right, and explains it in plain English.
Services
What I do for your business
Everything you need to keep your team working, from the network up to the cloud.
Remote and on-site support
Fast help when something breaks, handled remotely or in person when it matters.
Networks and Wi-Fi
Coverage and speed you can count on, so your team stops fighting the connection.
Microsoft 365 and cloud
Email, files, Azure and Intune set up cleanly and kept secure as you grow.
New PC and employee setup
New hires start day one with a machine that is ready, secure and working.
Device lifecycle and refresh
Plan replacements ahead of failures instead of buying in a panic.
IT reviews and consulting
A clear review of cost, speed, reliability and security, with a practical plan.
Enterprise experience, small-business attention
I am Mark Jordan. For more than 15 years I supported the people and systems behind large organizations, including American Airlines, CVS Health and Aetna, and Mutual of Omaha. That work meant thousands of users, tight deadlines and technology that simply had to keep working.
Jordan IT Solutions brings that standard to growing businesses. You get one trusted expert who learns your setup, answers quickly and gives you straight advice, whether that is a five minute fix or a plan for the next two years.
Why work with me
One expert who actually picks up
First-ring responsive
You reach me directly and get a real answer fast, not a ticket in a queue.
Enterprise-grade
The same standards used to support airlines and national healthcare systems.
Plain English
Clear explanations and honest options, with no jargon and no upselling.
No long contracts
Work with me because it is working, not because you signed a three-year deal.
How it works
Simple from the first message
Reach out
Send a short note about what is going on. The first consultation is free and there is no pressure.
Assess
I find the real issue, not the symptom, then give you a clear plan and a clear price before any work starts.
Fix and support
I fix it right and stay available as your business grows, remote or on-site across East Tennessee.
Contact
Let's talk
Tell me what you are dealing with and I will reply with clear next steps. The first consultation is free.